Frequently Asked Questions About Payment

How does paying in installments work?

On the product page, you can choose 2, 3, 6 or 12 monthly installments. The payments will be automatically deducted, and you’ll receive your agreement immediately by email. You can always make early payments at no cost. Please also read the terms and conditions for installment payments.

Who owns the Poopy the installment payment period?

If you choose 2 or 3 installments, the Poopy is fully yours after your final payment. If you choose 6 or 12 installments, you can decide at the end whether to buy it for €1 or return it. During the term, the Poopy remains ours.

Can I still change my order?

Please contact us as soon as possible via chat or email us at support@poopy.nl As long as your order hasn't been shipped yet, we'd be happy to make changes.

Will I receive an order confirmation?

Yes, you'll receive an order confirmation by email immediately after your payment. Didn't receive it? Check your spam folder or contact us.

Can't find your question here?

Our in-house Dutch team is happy to help you, Monday through Friday from 9:00 a.m. to 5:00 p.m.