You can pre-order the Poopy from us and pay with Klarna. However, sometimes our delivery time falls outside Klarna's 30-day payment period.
That means you have to pay, even though Poopy isn't in your home yet. Not convenient — and for that, our sincere apologies.
We want to give you three clear options on what you can do in such cases:
1. Pay via Klarna anyway: You pay before your Poopy arrives. Not ideal, but we promise: it's coming. Thousands of others have already done so and we deliver as promised. (Most popular)
2. Postpone payment (recommended)
Step 1: Extend your payment by 10 days via the Klarna app.
Open the Klarna app → go to your order → select "Postpone payment" → confirm. You can do this once for free.
Step 2: Need more time? After those 10 days, you can request an extension through Klarna customer service (often possible up to 60 days). Indicate that it's a pre-order with a longer delivery time. 📞 Klarna support: klarna.com/nl/klantenservice
3. Still want to cancel? That's also possible, of course. If you really only want to pay afterwards, after Poopy has arrived, you can cancel.
Please note: you will lose your pre-order price and promised delivery time.
Good to know: Your cat gets a 50-day trial period to test the Poopy. This period only starts once the Poopy is at your home. Not satisfied? Send it back and get your money back. No hassle.
We hope everything is clear.
And once again: thank you for your trust in Poopy 💛
