Support

Shipping & Delivery

Did you place your order on a business day? If so, your order will be delivered within 1–2 business days. Once your package has been shipped, you can track it using Track & Trace.

Delivered in 1–2 business days Track & Trace via Email Delivery via DHL

Good to know

The most important information about your delivery at a glance.

Delivery time: 1–2 business daysIf you place your order on a business day, it will be delivered within 1-2 business days.
Shipping costs: €6.95You pay €6.95 in shipping costs per order; this amount is always shown at checkout. Some products and promotions qualify for free shipping.
Delivery via DHLWe primarily ship your package via DHL. Orders to Belgium are shipped via Bpost. You will always receive a tracking code via email.
Track & Trace via emailAs soon as your order has been handed over to the carrier, you will receive an email with a track & trace code.
Shipping outside the NetherlandsWe also deliver to Belgium, Germany, and France for the same shipping fee of €6.95. Delivery times may be slightly longer.
Ordering around the holidays?Due to high volume at shipping carriers, your order may take longer to arrive, and the tracking code may temporarily stop updating. Place your order in advance if you want it delivered by a specific date.

Everything you need to know about the delivery of your pre-order.

Estimated delivery dateThe expected delivery date for your pre-order is listed in your order confirmation email.
How pre-orders workYou order and pay now, and as soon as your product is available, we’ll ship it right away. From that point on, the standard delivery time of 1–2 business days applies.
We'll keep you updatedIf there are any changes to the expected delivery date, we’ll let you know via email. As soon as your pre-order has been shipped, you’ll receive your tracking code.

Here's how your order will be delivered

From the warehouse to your front door—and you can watch it all live.

1
We'll hand your package over to the carrier

As soon as your order has been handed over to the carrier, you will receive an email with your tracking number.

2
Track your package while it's in transit

With the track & trace code, you can see exactly where your package is and when the delivery person will arrive.

3
The delivery person will stop by

Not home? Then your package can be delivered to a neighbor or sent to a pickup location. The delivery person will leave a note telling you where to pick up your package.

Frequently Asked Questions About Delivery

What happens when I'm not home?

If you are not home at the time of delivery, the package may be delivered to a neighbor or taken to a pickup location. The delivery person will leave a note with instructions on where to pick up your package.

My tracking information isn't updating. What should I do?

During busy periods, such as around the holidays, the track & trace code may temporarily stop updating even though your package is still in transit. If you haven't received an update for a long time, please contact us via chat or email us at support@poopy.co, and we’ll look into it for you.

Why is a carrier other than DHL making the delivery?

We ship orders to Belgium via Bpost; within the Netherlands, Germany, and France, we usually use DHL. You will always receive a tracking code via email, regardless of the carrier.

Will my order arrive in time for the holidays?

During the holidays, shipping carriers are very busy, which means orders may take longer to arrive. Would you like to receive your order by a specific date? Be sure to place it in time.

View all frequently asked questions

How can we help you?

Ordering & PaymentPayment Methods & Terms Returns50-day trial period

Can't find your question here?

Our in-house Dutch team is happy to help you, Monday through Friday from 9:00 a.m. to 5:00 p.m.

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