How can we help you?
Find answers quickly with our videos and FAQs. Still having trouble? We're here to help.
Instructional videos
Frequently asked questions
Can I pay in installments?
Yes. You can pay for your Poopy in 1 to 4 installments, with no credit check, starting at 66.50 euros per month for the Nova Pro. You can easily select this option at checkout.
What if my cat doesn't get used to it?
Most cats settle in within a few days. You’ll receive our acclimation guide and a 50-day trial, so there’s no risk to you.
How do I Poopy my Poopy ?
Watch the video on emptying and cleaning above. In short: replace the waste bag, and wipe down the drum and inner floor with a cloth.
How do I connect the Poopy the app?
Download the Poopy, create an account, and follow the steps in the video titled "Pairing with the App."
Can I still change my order?
Please contact us via chat or email as soon as possible; as long as your order hasn’t been shipped yet, we’d be happy to make adjustments.
Terms & Conditions
Still have questions?
Our Dutch team is happy to assist you.
Poopy Vloeiveld 5, 5126RE, Netherlands