Warranty
If something breaks, we'll fix it. Every Poopy comes with a statutory warranty plus a 2-year manufacturer's warranty.
2-year manufacturer's warranty
Legal warranty always applies
Here's how your warranty works
Statutory WarrantyThis always applies to everything you buy from us. Your product must perform as you would reasonably expect it to. Nothing and no one can change that.
2-year manufacturer's warrantyIn addition to the statutory warranty, we will resolve any manufacturing or material defects by repair or replacement. Consumables such as litter, filters, and bags are not covered.
Frequently asked questions
What is not covered by the warranty?
Consumables such as litter, filters, and waste bags, as well as damage caused by improper use. Not sure? Just send us a message—we’re happy to help.
Do I need to keep my receipt?
Your order confirmation via email is sufficient as proof of purchase. Your order number is all you need to claim your warranty.
Does the warranty also cover individual parts?
Yes, the legal warranty applies to everything you buy from us, including individual parts such as a drum or base.
My Poopy just Poopy and it's not working. What should I do?
That's a bummer! Please contact us right away, and we'll resolve this as a priority. You're still within your 50-day trial period, so you're under no obligation. See also Returns.
Can't find your question here?
Our in-house Dutch team is happy to help you, Monday through Friday from 9:00 a.m. to 5:00 p.m.