Shipping and Delivery

You pay a single flat shipping rate for the entire European Union, regardless of your order total. Delivery times vary by region.

Bestellingen die op een werkdag voor 13:00 binnenkomen, gaan dezelfde dag de deur uit. Bestellingen na 13:00, in het weekend of op feestdagen verzenden wij de eerstvolgende werkdag.

We work with the carrier that delivers to you most reliably:

• DHL voor Nederland en België
• DHL for Germany, Austria, Luxembourg, and France
• DPD for the rest of the European Union

As soon as your order is on its way, we'll send you a tracking link via email.

We ship all our orders from the Netherlands. VAT is calculated at the rate applicable in your country of delivery and is already included in the price you see at checkout. There are no additional import duties for deliveries within the EU.

Wil je het bezorgadres aanpassen nadat je bestelling is geplaatst? Stuur ons zo snel mogelijk een mail op support@poopy.co. We kunnen het meestal nog wijzigen voordat de bestelling is overgedragen aan de vervoerder. Zodra het pakket is verstuurd, kunnen we de bestemming niet meer aanpassen.

Does the tracking information show that your package has been delivered, but you haven't received it? If so, please wait 24 hours first. Often, a neighbor has accepted the package, or it's at a pickup location. If it's still missing after 24 hours, please email us atpoopyand we'll launch an investigation with the carrier.

Does the tracking information show that your package is still in transit even though the delivery time listed above has passed? Please contact us and we'll check with the carrier for you.

If a package is returned to us because the address was incorrect or because it was not picked up, we will contact you to reship it. You will be charged the rate listed in the table above for the reshipment. If you would prefer a refund, we will refund the value of the products. In that case, we will not refund the original shipping costs.

Did your order arrive damaged, or is something missing? Please email uspoopywithin 48 hours of receipt, including a photo of the package and the issue. We’ll arrange a replacement or refund as soon as possible.

You can find out how returns work and how our 50-day trial period works atpoopy.co/pages/retourneren. For orders within the EU, you are responsible for the return shipping costs, unless we have agreed otherwise.

Under EU consumer law (Article 18 of Directive 2011/83/EU and Article 7:19a of the Civil Code), we will deliver your order within 30 days of placing it, unless we have agreed otherwise. If we do not meet this deadline, you can ask us to deliver within a new reasonable timeframe. If that is not possible either, you have the right to cancel the order and receive a full refund.