Privacy policy

We understand that you trust us with your data, and we take that seriously. In this privacy statement, we explain in plain language what data we collect, why we do so, and how you always remain in control.

The data controller is Fealy B.V., operating as Poopy, Vloeiveld 5, 5126 RE Gilze, Chamber of Commerce No. 91114268. Please direct any questions about your privacy to support@poopy.co.

• Information you provide: name, address, email, phone number, payment details, etc.
• Data through our website/app: IP, browser info, cookies/pixels (including Shopify).
• Data from partners such as shippers or payment providers.

• For your order, shipping and customer service.
• To improve our service and prevent fraud.
• For marketing, provided you have given permission or there is a legal basis.
• To comply with applicable laws (e.g., administration, warranty).

We may contact you by telephone about products and services that are related to your previous purchase, but only if you have given your prior consent. You give this consent via an opt-in during the ordering process.

What you need to know:

• We will only call you if you have actively indicated that you are open to this.
• You can withdraw your consent at any time by sending an email topoopyor by letting us know during a conversation.
• Calls may be recorded for quality purposes. This will always be announced at the beginning of the call.
• We use JustCall, an external calling platform, to conduct these calls. Your phone number will be processed in accordance with the processing agreement with this party.

• Our partners: Shopify, Klarna, JustCall (calling platform), delivery services, and more.
• Legal authorities if they must.
• In the event of a merger or sale, your data remains protected.

We use cookies for functionality, statistics, and marketing. We only set non-essential cookies with your consent via the cookie banner; you can adjust your preferences there at any time. You can also disable cookies through your browser, but doing so may affect your experience on our site.

• Inspection or copy of your data
• Correction or deletion
• Restrict use or object to marketing
• Transferring data
• Revoke consent

Please send your request topoopy. We will respond within the statutory timeframe.

If you disagree with how we handle your data, you have the right to file a complaint with the Dutch Data Protection Authority.

We retain data for as long as necessary for purposes or legal obligations (such as 7 years for administrative data).

Your data may be processed outside the EU, but only with appropriate protection. In the event of data breaches or disruptions, we are not liable for indirect damage such as lost profits.

We may occasionally update this policy. The date at the top indicates when it was last modified. We will communicate important updates via email or our website.

Send an email to poopy.