Privacy policy

Version: 2025.2 – Date: March 10, 2026

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Your data, your trust

We understand that you trust us with your data, and we take that seriously. In this privacy statement, we explain in plain language what data we collect, why we do so, and how you always remain in control.

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What do we collect from you?

  • Information you provide: name, address, email, phone number, payment details, etc.
  • Data through our website/app: IP, browser info, cookies/pixels (including Shopify).
  • Data from partners such as shippers or payment providers.

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Why do we collect this data?

  • For your order, shipping and customer service.
  • To improve our service and prevent fraud.
  • For marketing, provided you have given permission or there is a legal basis.
  • To comply with applicable laws (e.g., administration, warranty).

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Contact by telephone

We may contact you by telephone about products and services that are related to your previous purchase, but only if you have given your prior consent. You give this consent via an opt-in during the ordering process.

What you need to know:

  • We will only call you if you have actively indicated that you are open to this.
  • You can withdraw your consent at any time by sending an email to poopy or by indicating this during a conversation.
  • Calls may be recorded for quality purposes. This will always be announced at the beginning of the call.
  • We use JustCall, an external calling platform, to conduct these calls. Your phone number will be processed in accordance with the processing agreement with this party.

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Who sees your data?

  • Our partners: Shopify, Klarna, JustCall (calling platform), delivery services, and more.
  • Legal authorities if they must.
  • In the event of a merger or sale, your data remains protected.

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Cookies and tracking

We use cookies for functionality, statistics, and marketing. You can disable them via your browser, but this may affect your use of our site.

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Your rights (AVG)

  • Inspection or copy of your data
  • Correction or deletion
  • Restrict use or object to marketing
  • Transferring data
  • Withdrawing consent Send your request to poopy. We will respond within the legal timeframe.

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Retention period

We retain data for as long as necessary for purposes or legal obligations (such as 7 years for administrative data).

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International processing and data loss

Your data may be processed outside the EU, but only with appropriate protection. In the event of data breaches or disruptions, we are not liable for indirect damage such as lost profits.

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Changes to this policy

We may occasionally update this policy. The date at the top indicates when it was last modified. We will communicate important updates via email or our website.

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Need help?

Email poopy.