Returns
Not satisfied? You have a 50-day trial period. Send your Poopy back clean, empty, and complete, and you’ll receive a full refund. You’ll only have to pay for the return shipping; you’ll settle that cost directly when you register your return.
50-day trial period
Full refund; you only pay for the return shipping
Sign in first, then send
How Returns Work
Five steps, no surprises.
1
Use the online return form—it only takes a few minutes. We cannot accept returns without prior notification.
2
We will review your application and notify you as soon as it has been approved.
3
Once approved, you’ll pay for the return shipment online and receive your return label immediately. You’ll see the amount for your country in advance when you register.
4
Clean, empty, and complete in the original box with Styrofoam. Just attach the label and ship it.
5
Once we receive your return, we'll inspect it. After approval, we'll refund you via your original payment method within 14 days—and usually sooner.
How much is my return ticket?
Prepare your return: check the option that applies to you and see immediately what will be deducted from your refund. Is everything in good condition? Then you’ll receive a full refund.
Returns
Clean & empty
Parts
Want to keep your accessories?
State of the Poopy
Good to know
Membership ReturnsWith the Poopy Membership , youMembership a 101-day trial period instead of 50. As soon as your litter box has been inspected and approved, we’ll cancel your direct debit authorization immediately. We can’t accept returns of used bags of litter or filters; we’ll deduct the cost of those from your first payment.
Hygiene productsIndividual items such as litter, filters, or bags can only be returned if the seal is still completely intact.
Special Offer ItemsFree promotional items can only be returned if they are unopened and fully sealed. For opened products, we will charge you the value listed on the product page.
SafetyThe Poopy suitable for cats weighing 1 kg or more. Use with lighter kittens is at your own risk; any damage resulting from such use is not covered by the return policy.
We’ll let you know as soon as we’ve received and inspected your return. Once approved, we’ll automatically refund you via your original payment method within 14 days—and usually sooner.
Frequently asked questions
My order arrived damaged. What should I do?
Please check your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item. We'll take care of it right away.
How much does the return shipping cost?
Return shipping is free from the Netherlands and Belgium. From other countries, you’ll need to pay for return shipping yourself: when you request a return, you’ll see the amount for your country and can pay directly online; you’ll then receive your return label. Your refund will still be the full purchase amount, minus any deductions indicated by the checker on this page.
Is there also a statutory cooling-off period?
Yes, within the EU, you have a 14-day legal cooling-off period without having to provide a reason. Our 50-day trial period goes well beyond that. Read more on the Right of Withdrawal page.
Do I need my receipt?
You'll need proof of purchase, such as your order confirmation email. Your order number is sufficient.
How can we help you?
Can't find your question here?
Our in-house Dutch team is happy to help you, Monday through Friday from 9:00 a.m. to 5:00 p.m.