Help Center

The Poopy

Control and track your Poopy anywhere, whether you're at home or on the go. And don't worry: your Poopy perfectly well without the app.

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What can I do with the app?

Check the status, wherever you areSee at a glance what your Poopy is Poopy to, your cat’s weight, and how many visits there have been.
A notification when something is neededYou'll get a notification when the Poopy is full or when your Poopy needs Poopy attention.
Start Remote CleaningSchedule an extra cleaning from your couch, your workplace, or your vacation spot.
Not a fan of apps? Poopy perfectly well without an app. The litter box cleans itself; the connection is only needed for the app and updates.
An explanation of this model is coming soon

This model has its own app. We're working on a complete guide with screenshots, setup steps, and a walkthrough video.

How to Pair Your Poopy

1 Download the Tuya Smart app

That's the app for your Nano 2. Use the buttons above to go to the App Store or Google Play.
2 Create an account

One account is enough for the whole household.
3 Select your 2.4 GHz Wi-Fi network

The Nano 2 only on the 2.4 GHz band (not 5 GHz).
4 Connect your Poopy

Follow the steps in the app.

How the app works

A quick overview of the five screens where you manage everything.

Home Screen & Status

Home Screen & Status

See your cat's status, weight, and number of visits at a glance.
Remote control: Start a cleaning cycle or empty the bin.
Set up cleaning

Set up cleaning

Time until cleaning: We recommend 5 minutes.
A pause between turns prevents the machine from starting up again immediately.
litter & Advanced

litter & Advanced

Set the type of cat litter so that the Poopy can adjust Poopy operation to match your litter.
The child lock locks the buttons to keep children and curious paws away.
Is something not working right? Restart the Poopy this menu; all your settings will be saved.
Reports

Reports

Choose exactly which notifications you want: a trip to the restroom, cleaning complete, or a device error.
A single master switch turns all alerts on or off at once.
Tip: Always keep the device error notification turned on, so you'll know right away if something is wrong.
Log & Statistics

Log & Statistics

The log records all visits, cleanings, and notifications for each day.
View the average visit duration and statistics by day or month.
Changes in weight or behavior are often the first sign that something is wrong with your cat.

Troubleshooting

I can't pair the devices. What should I do?

Check of je telefoon op hetzelfde 2,4 GHz-netwerk zit als waar je de Poopy op aansluit, zet de bak tijdens het koppelen dicht bij je router en herstart 'm een keer (stekker eruit en weer erin). Lukt het daarna nog niet, dan kijkt ons team graag met je mee via support@poopy.co.

Poopy my Poopy work without the app?

The Nano 2 only to 2.4 GHz networks. Most routers broadcast a 2.4 GHz network in addition to a 5 GHz network; enable this in your router’s settings or ask your internet service provider. And keep in mind: your Poopy also Poopy perfectly well without Wi-Fi.

The app Poopy see my Poopy anymore

Usually, the Wi-Fi connection has just temporarily dropped out. Restart your Poopy unplug it and plug it back in) and check if your router is working properly. If that doesn't help, remove the device from the app and reconnect it by following the steps above.

Can multiple phones Poopy the same Poopy ?

Yes. Log in to each phone with the same account; that way, everyone can view and control the same container and receive notifications.

How do I turn notifications on or off?

In the app's notification settings, you can choose what you want to receive for each notification—for example, only when the Poopy is full. Use the notification toggle to turn everything on or off at once.

Which type of cat litter should I use?

In de app kies je het type vulling dat je gebruikt, zodat je Poopy zijn werking erop afstemt. Twijfel je welke instelling bij jouw Poopy Grit hoort? Vraag het ons team even via support@poopy.co.

Poopy my Poopy work without the app?

Yes, completely. Poopy does Poopy the cleaning on its own; the app is just a bonus for status updates, notifications, and remote control. Want to know more? Check out the frequently asked questions.

How can we help you?

Frequently Asked QuestionsAnswers in two taps DeliveryDelivery Time & Costs Returns50-day trial period WarrantyReport a Defect

Can't find your question here?

Our in-house Dutch team is happy to help you, Monday through Friday from 9:00 a.m. to 5:00 p.m.

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