Terms and conditions

Version: 2025.1 - Date: September 16, 2025

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What do these terms and conditions apply to?
These terms and conditions apply to all offers, orders and agreements you make with Poopy
through our website. They make clear what you can expect from us and what we expect from you.

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Who we are
Fealy B.V. - trading as Poopy

  • Address: Vloeiveld 5, 5126 RE Gilze, Netherlands
  • Chamber of Commerce: 91114268
  • VAT: NL865555667B01
  • Phone: +31 85 060 97 98
  • E-mail: poopy

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How does an order come about?

  • Your order is final as soon as we confirm it by email.
  • Images on the site are indicative; colors or details may vary.

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What do you pay and how?

  • Prices include VAT.
  • You will take ownership of the product once payment is received in full.
  • Are you paying via Klarna? Then their terms and conditions also apply.

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When do we deliver?

  • We deliver to the address you provided.
  • If not, you may cancel free of charge and get your money back

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What if you want to get rid of your purchase?

  • 50 days reflection period during which you may return the Poopy free of charge.
  • Hygiene products with broken seals (collection bags, filters, grit) cannot
    return.
  • Cat boxes may be returned if clean and complete.
  • In case of contamination or missing parts, we may deduct an amount for cleaning or depreciation
    .

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What if your product arrives broken (DOA)?

  • Report this within 48 hours of receipt.
  • We will send a new product free of charge or refund you, including return shipping costs.

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What about warranty?

  • 2-year legal warranty on motor, sensors and electronics.
  • Consumables (collection bags, filters, seals) are not covered by warranty.
  • No warranty for incorrect grit, pet behavior damage, improper installation or blocked
    updates.

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How to use our products safely

  • Use only grit recommended by Poopy .
  • Place on a dry, stable surface.
  • Follow the maintenance advice in the manual.
  • Use the original poopy power cable
  • We are not liable for any damage caused by use contrary to these regulations.

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What if something happens that we can't do anything about (force majeure)?
Sometimes things happen that are beyond our control, such as strikes, natural disasters, failures at
suppliers or carriers, government actions or pandemics. In such cases, we may be late delivering
or unable to keep an appointment. We will let you know as soon as possible and together
find a solution.

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When is the product really yours?
You become the owner of the product once we have received your full payment. Until then, the
product remains Poopy's.

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May these terms change?
Yes, we may change these terms for future orders. The date at the top shows when the last change was made. When significant changes are made, we will notify you via our website or
by email.

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What about liability?

  • Our liability for damages is limited to the amount you paid for the product,
    to the extent permitted by law.
  • We are not liable for indirect damages, such as consequential damages or lost profits.

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  • And software or updates?
    We may automatically update software and firmware of our products to improve or secure operation.
  • We are not liable for loss of stored data during such an update.

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What if you resell or use our products secondhand?

  • Selling used Poopy as "new" is not allowed.
  • We are not liable for damage or defects in second-hand use outside of Poopy .

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What if you order internationally?

  • Delivery outside the Netherlands may incur additional costs such as import duties, VAT and
    customs fees.
  • Any delay due to customs is beyond our responsibility.

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What if someone abuses returns or orders?

  • If fraud, abuse of return rights or excessive returns are suspected, we reserve the
    right to refuse orders or cancel future orders.

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What about data and technical failures?

  • While we make every effort to keep our products and software working properly, we are not liable
    for indirect damages due to data loss or technical failures unless it is the result of willful intent or
    gross negligence on our part.

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What if you have a complaint?

  • Report your complaint within 2 months of discovery at poopy
  • You will receive a substantive response within 14 days.

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And in the event of a dispute?
Our agreements are governed by Dutch law. The Vienna Sales Convention does not apply.