Returns

Register return

Follow these simple steps to register your return:

1. Click on the Register Return button below.

2. Enter your order number and zip code.

3. Follow the on-screen instructions.

👉 Register return

Return conditions

Dear Cat Lover,

What a shame you want to return your Poopy . Of course, we are happy to help you out. To make the process go smoothly, we ask that you carefully review the following terms and conditions:

  • Return period: you can register your return within 50 days of receipt, with proof of purchase.
  • Cost: return shipping costs are at our expense!
  • Condition: the product must be returned complete, clean and in original condition. If the Poopy is returned not cleaned, a €35 cleaning fee may be deducted from your return payment.
  • Packaging: use the original box, including Styrofoam and protective film. Close the box tightly with transparent tape. If you no longer have the box, you can purchase it from this link:

Poopy Nano 2 Packaging.

By making your purchase, you agree to this return policy. Fealy B.V. reserves the right to modify this policy at any time. Failure to comply may result in additional charges or the return request being denied.

Return Instructions

To process your return correctly, we ask that you follow the following steps:

1. Make sure all parts are present:

Check that the following items are included:

  • 1x Poopy Nano 2 (the litter box)
  • 1x T-filter
  • 1x Leg Sweeper
  • 1x Adapter for the Poopy Nano 2
  • 1x Inner floor Nano 2
  • 1x Quick Start Guide

If present with your order:

  • 1x Poopy Bags (1 roll may be used)
  • 1x Poopy Matt (the cat litter mat)
  • 1x Poopy Flow 2 (drinking fountain) including all parts

Is something missing? If so, it may result in depreciation.

2. Clean Poopy thoroughly:

For smooth handling, it is important that Poopy looks like you received it:

  1. Take out all the cat litter
  2. Vacuum up any residue
  3. Clean everything with a damp cloth

3. Pack with care:

  • Use original packaging, including:
  1. Styrofoam
  2. Plastic protective covers
  3. Close the box tightly with transparent tape.

Refund

Once we have received and verified your Poopy , we will refund the purchase price via the same payment method. This will take up to 10 business days.

Have any questions? Our customer service team is here for you! 🐾