Privacy Policy
Version: 2025.1 Date: 04-09-2025
Your data, your trust
We understand you trust us with your data, and we take that seriously. This policy explains in plain language what we collect, why we collect it, and how you stay in control.
What do we collect?
Data you provide: name, address, email, payment details, etc.
Data via our website/app: IP, browser info, cookies/pixels (including Shopify).
Data from partners such as shippers or payment providers.
Why do we collect this data?
To process your order, shipping, and customer service.
To improve our service and prevent fraud.
For marketing, if you have given consent or if there is a legal basis.
To comply with legal obligations (tax, warranty).
Who can see your data?
Partners: Shopify, Klarna, shipping providers.
Competent authorities when required by law.
In case of a merger or sale, your data remains protected.
Cookies and tracking
We use cookies for functionality, analytics, and marketing. You can disable cookies in your browser; this may impact your experience.
Your rights (GDPR)
Access and copy of your data
Rectification or erasure
Restriction or objection (including marketing)
Data portability
Withdraw consent
Send your request to support@poopy.co. We respond within the statutory timeframe.
Retention
We keep data as long as needed for the purposes mentioned or as required by law (e.g., 7 years for administrative data).
International processing and data loss
Your data may be processed outside the EU, but only with appropriate safeguards.
We are not liable for indirect damages such as lost profits due to data loss or disruptions, unless caused by intent or gross negligence.
Changes to this policy
We may update this policy from time to time. The date above shows the last change. Important updates will be communicated via email or our website.
Need help?
Email support@poopy.co or call +31 85 060 97 98.
You also have the right to lodge a complaint with a supervisory authority (e.g., the Dutch Data Protection Authority or your local authority).